Terms and Conditions

TERMS AND CONDITIONS

These Terms and Conditions govern the use of the online store and define the rights and obligations of the Seller and the Buyer arising from a purchase contract concluded through the online store.

1. GENERAL PROVISIONS

1.1. These Terms and Conditions (hereinafter referred to as the “Terms”) govern the mutual rights and obligations of the contracting parties arising from a purchase contract concluded between the Seller and the Buyer via the online store available at:

www.sellero.eu

1.2. The operator of the online store is:

Miroslav Janků
Chudenická 1059/30
102 00 Prague – Hostivař
Czech Republic

Company ID: 01363166
VAT ID: CZ8105250439

(hereinafter referred to as the “Seller”)

1.3. These Terms are issued in accordance with Act No. 89/2012 Coll., Civil Code of the Czech Republic.

1.4. The Buyer is a natural person who concludes a purchase contract with the Seller via the online store (hereinafter referred to as the “Buyer”).

1.5. These Terms do not apply to cases where the Buyer is a legal entity or a person acting within the scope of their business activities.

1.6. Any provisions differing from these Terms may be agreed in the purchase contract. Such provisions shall prevail over these Terms.

1.7. The Seller reserves the right to amend these Terms. This does not affect rights and obligations arising before the effective date of the amendment.

2. USER ACCOUNT

2.1. The Buyer may register in the online store and create a user account.

2.2. Through the user account, the Buyer can place orders and manage personal data.

2.3. The Buyer is obliged to provide accurate and up-to-date information.

2.4. Access to the user account is secured by a username and password. The Buyer is responsible for keeping these credentials confidential.

2.5. The Buyer is not authorized to allow third parties to use their account.

2.6. The Seller may cancel the user account, especially if it has not been used for more than two years or if the Buyer breaches these Terms.

2.7. The Seller does not guarantee uninterrupted access to the user account due to maintenance or technical reasons.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. Information about products on the website is for informational purposes only and does not constitute a binding offer.

3.2. The online store contains information about products, including prices and shipping costs.

3.3. Prices are listed including VAT and all applicable legal fees.

3.4. To place an order, the Buyer adds products to the shopping cart and completes the order form.

3.5. The order form contains in particular:

ordered goods
payment method
delivery method
shipping costs

3.6. Before submitting the order, the Buyer has the opportunity to review and correct entered data.

3.7. The order is submitted by clicking the “Place Order” button.

3.8. The Seller confirms receipt of the order by email.

3.9. The purchase contract is concluded upon confirmation of the order by the Seller.

4. PRICES AND PAYMENT TERMS

4.1. The Buyer may pay for goods using the following methods:

cash on delivery
online payment by card

4.2. The Buyer is obliged to pay the purchase price and delivery costs.

4.3. In case of cash on delivery, payment is due upon receipt of goods.

4.4. In case of non-cash payment, payment must be completed within 14 days of contract conclusion.

4.5. The Seller may require payment before dispatching the goods.

4.6. The Seller will issue an invoice or other proof of purchase.

5. WITHDRAWAL FROM THE CONTRACT

5.1. The Buyer (consumer) has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.

5.2. To exercise the right of withdrawal, the Buyer must inform the Seller with a clear statement.

5.3. The goods must be returned within 14 days from withdrawal.

5.4. The Buyer bears the direct costs of returning the goods.

5.5. The Seller will refund all payments within 14 days of receiving the withdrawal notice, but not before receiving the returned goods.

5.6. The Buyer is responsible for any reduction in value of the goods resulting from handling beyond what is necessary to establish their nature and functionality.

6. DELIVERY

6.1. Goods are delivered to the address provided by the Buyer.

6.2. Delivery time depends on the selected shipping method.

6.3. The Buyer is obliged to check the shipment upon receipt.

6.4. In case of visible damage, the Buyer may refuse to accept the shipment.

7. COMPLAINTS AND CLAIMS

7.1. The Seller is liable for defects in accordance with applicable laws.

7.2. The Buyer may file a complaint within 24 months of receipt of goods.

7.3. Complaints can be submitted via email or in writing to the Seller’s address.

7.4. The Seller will handle complaints without undue delay.

8. ALTERNATIVE DISPUTE RESOLUTION

The authority responsible for out-of-court dispute resolution is:

Czech Trade Inspection Authority
Štěpánská 567/15
120 00 Prague 2

https://adr.coi.cz

The Buyer may also use the EU online dispute resolution platform:

https://ec.europa.eu/consumers/odr

9. PERSONAL DATA PROTECTION

Personal data is processed in accordance with:

Regulation (EU) 2016/679 (GDPR).

Further details are provided in the Privacy Policy.

10. COOKIES

The website uses cookies to ensure proper functionality and improve services.

The Buyer can adjust cookie settings in their browser at any time.

11. FINAL PROVISIONS

11.1. All legal relationships are governed by the laws of the Czech Republic.

11.2. If any provision becomes invalid, the remaining provisions remain in force.

11.3. The purchase contract and Terms are stored electronically by the Seller.

CONTACT DETAILS

Email:
info@sellero.eu

Terms and Conditions